Paper Straws GB - Refund Policy

Return & Refund Policy
Thanks for shopping at Paper Straws GB.

At Paper Straws GB we want you to be delighted every time you shop with us. All our orders are checked prior to dispatch and individually packaged. Occasionally though, we know you may want to return items. If you are not entirely satisfied with your purchase, we're here to help.


Returns
You have the statutory right of 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refunds may be subject to deduction of postage charges and a 2.5% card payment processing charge to cover card charges.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. 

  • We will refund the costs of sending the item back to us if defective, damaged or incorrect item. The costs will be limited to the original delivery costs.
  • We will not refund the costs of sending the item back to us if cancellation.
  • We will refund the original delivery costs if the items are defective.


We are not responsible for returned packages until they have actually been received. You are strongly advised to use a signed-for (tracked) shipping service when returning items and we will not be held responsible for returns that are damaged or go missing in the post. We recommend you keep your receipt as proof of postage.

Please send any returns to the following address:

Paper Straws GB Limited
22 Topiary Square
Richmond
Surrey
TW9 2DB

Please remember to include your original order number when communicating with us.